A fading receipt is a warning to preserve the evidence now. Capture the best possible image, gather independent support for the transaction and document what cannot be read. The goal is a transparent record trail—not a reconstructed receipt that pretends to be the original.

Act before more detail disappears

Photograph or scan both sides under even light. Keep the whole receipt in frame and avoid filters that alter contrast or colour. Check the result at full size for the supplier, date, items, subtotal, taxes and total.

Keep the original paper while you decide whether the electronic image meets the CRA’s imaging requirements. Thermal receipts can continue fading even when stored carefully.

Add supporting evidence

Look for records created at the same time:

• a supplier invoice or duplicate receipt;
• an order confirmation;
• the original email;
• a card or bank transaction;
• a delivery record; or
• a contemporaneous calendar or project note.

These documents should support one expense, not become duplicate expenses. Match the date, amount, supplier and payment source before attaching them.

Write a factual note

Record what is readable, what is missing and what other evidence was used. For example: “Thermal receipt faded; supplier and total confirmed by emailed invoice dated the same day.” Date the note and preserve the unedited image.

Do not guess a tax amount or change a supplier name to make the record fit. If a material fact cannot be verified, leave the item for accountant review.

When no replacement is available

A missing or unreadable receipt does not automatically answer whether a claim is acceptable. Keep the payment evidence and a plain-language explanation of the business purpose, then ask a qualified professional how to handle the specific item.

Use SilaTrail’s receipt capture to attach the available files and monthly review to keep the exception visible.

Frequently asked questions

Should I enhance the image?

You can create a working copy for readability, but keep the original unedited capture too. An edit should never conceal or manufacture information.

Is a credit-card statement enough?

It can confirm payment, but it often does not identify the items purchased or business purpose. Seek a supplier copy where possible.

Can I type the missing details into the receipt image?

Keep explanatory notes separate from the source image. That preserves the distinction between original evidence and your later explanation.

Official guidance

Read the CRA’s acceptable format and imaging guidance and business expenses overview.

This workflow improves evidence quality but does not guarantee a tax result.